To expedite your return, you can contact us by email customer@detoxify.eu or by phone (690707560).
The product must be in perfect condition.
The collection and shipping costs incurred by exercising your right to return will be borne by the customer, except in the following cases, in which the costs will be borne by Detoxify:
Error in the products contained in your order (in the event that you have not received the correct merchandise).
The product has arrived defective or has suffered some type of damage during shipping.
The products must be returned in perfect resalable condition.
The sales and distribution operations of the products are carried out by TheCoolCompany SL, B02766582, C/Cáceres 75, 28290, Las Rozas de Madrid, Madrid, Spain.
Right of Withdrawal
You have the right to withdraw from this contract within a period of fourteen calendar days without the need for justification.
The withdrawal period will expire fourteen calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods.
To exercise the right of withdrawal, you must notify us TheCoolCompany SL C/Cáceres 75, Las Rozas de Madrid, 28290, Madrid, Spain 690707560, customer@detoxify.eu of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail or email). You may use the model withdrawal form below, although its use is not mandatory. You also have the option of completing and electronically sending the model withdrawal form or any other unequivocal statement through our contact page on the website https://detoxify.eu/pages/contacto by choosing the Shipping option from the drop-down menu. and Orders. If you use this option, we will inform you without delay by email of receipt of said withdrawal.
To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.
Consequences of withdrawal:
In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method. ordinary that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund.
Withdrawal Form Model
(You must only complete and send this form if you wish to withdraw from the contract)
– To the attention of TheCoolCompany SL with Address at C/Cáceres 75, Las Rozas de Madrid, 28290, Madrid, Spain. Telephone +34 690707560, Email: customer@detoxify.eu :
– I hereby inform you that I withdraw from my contract of sale of the following good (*)
– Ordered on/received on (*)
– Name of the consumer and user or consumers and users
– Address of the consumer and user or consumers and users
– Signature of the consumer and user or of the consumers and users (only if this form is presented on paper)
- Date