Terms and Conditions
General Purchase Policies
These general conditions of sale are the only ones applicable and replace any other general conditions, except in the case of prior, express and written cancellation. Detoxify may occasionally modify the articles of its general conditions, so it is advisable that these be read each time you visit the page. Detoxify . These modifications are attributable from their publication on the Internet and cannot be applied to contracts concluded previously. Each purchase on the Website is governed by the general conditions applicable on the date of the order. We consider that once you have placed an order, you have unreservedly accepted our general conditions of sale after having read them. By accessing the Portal, you agree to respect the General Conditions as well as the Conditions of Use that appear therein.
Detoxify reserves the right to modify the prices of the products, although the prices stated at the time of placing the order will always be valid for the consumer, even if they are subsequently modified.
The images of the products are merely indicative and have no contractual value. The conditions of the products are specified in their description.
Order Invoice
The invoice is sent in paper along with the order. If you wish to receive the invoice in electronic format or in the name of a company, you can request it to the following address customer@detoxify.eu.
Safety in Detoxify
You can buy with complete peace of mind because we dedicate a great effort to having resources with which to guarantee the security of your purchases and your data.
Guarantee of Originality
All our products are original, they have been manufactured within the European economic area and therefore are free of transit. None of our products have been modified or tampered with.
We guarantee the originality of all our products Detoxify , offering the possibility of returns according to the previous conditions if the client has indications of having merchandise whose originality is doubtful.
Taxes and Product Prices
Detoxify wants to offer its clients the best prices on the online market, updating the rates to the needs of our clients.
All product prices appear with current tax included.
Detoxify reserves the right to modify its prices at any time. In the event of a price change, the products will be invoiced at the price in effect during the order registration.
Warranty and lack of conformity
In the event of a defective product, Detoxify will offer you a free replacement, with us assuming any shipping costs that may be generated. Detoxify will respond to any lack of conformity that appears within a period of three years from delivery.
How can I access the warranty?
To make the guarantee effective, contact us at telephone number 690707560 or send us an e-mail to customer@detoxify.eu
Complaints and Claims
We make the following communication channels available to the User: customer@detoxify.eu, +34690707560 so that you can file any complaint, claim or any other comment, which we will try to resolve in the shortest possible time by giving the appropriate acknowledgment of receipt. .
Establishment attached to Confianza Online
Our entity is a member of Confianza Online (non-profit Association), registered in the National Registry of Associations Group 1, Section 1, national number 594400, CIF G85804011, Carrera de San Jerónimo, 18, 4o 1, 28014 Madrid (Spain ). For more information: www.confianzaonline.es.
These general conditions are ruled by the Spanish Law. Likewise, in compliance with the provisions of the Alternative Dispute Resolution Law, we inform consumers that, as a member entity and under the terms of the Code of Conduct , users may go to Confianza Online for the alternative resolution of possible disputes ( https://www.confianzaonline.es/como-reclamar/formulario-de- claims/). If these refer to electronic transactions with consumers, or to data protection when they are related to this area, the claims will be resolved by the Online Trust Mediation Committee, accredited for the alternative resolution of consumer disputes. If the claims relate to digital advertising, or data protection related to this area, they will be submitted to the AUTOCONTROL Advertising Jury.
We also remind you that you can access the European Union's online dispute resolution platform by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
Right of withdrawal:
You have the right to withdraw from this contract within a period of fourteen calendar days without the need for justification.
The withdrawal period will expire fourteen calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods.
To exercise the right of withdrawal, you must notify us TheCoolCompany SL C/Cáceres 75, Las Rozas de Madrid, 28290, Madrid, Spain 690707560, customer@detoxify.eu of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail or email). You may use the model withdrawal form below, although its use is not mandatory. You also have the option of completing and electronically sending the model withdrawal form or any other unequivocal statement through our contact page on the website https://detoxify.eu/pages/contacto by choosing the Shipping option from the drop-down menu. and Orders. If you use this option, we will inform you without delay by email of receipt of said withdrawal.
To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.
Consequences of withdrawal:
In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method. ordinary that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund.
Withdrawal Form Model
(You must only complete and send this form if you wish to withdraw from the contract)
– To the attention of TheCoolCompany SL with Address at C/Cáceres 75, Las Rozas de Madrid, 28290, Madrid, Spain. Telephone +34 690707560, Email: customer@detoxify.eu :
– I hereby inform you that I withdraw from my contract of sale of the following good (*)
– Ordered on/received on (*)
– Name of the consumer and user or consumers and users
– Address of the consumer and user or consumers and users
– Signature of the consumer and user or of the consumers and users (only if this form is presented on paper)
- Date