Shipping costs are not included in the price of the items except for specific promotions. These will appear broken down in your purchase summary. The expenses will be calculated depending on the destination and therefore will be:

Spain (peninsula): €4.95

Balearic Islands (Palma de Mallorca): €4.95

Balearic Islands (rest of islands): €4.95

Shipping costs will be free on purchases over €24.95 in specific promotions where the customer is informed.

It is not sent directly to Ceuta, Melilla or the Canary Islands.

For the Canary Islands, consult the website of our official distributorwww.detoxifycanarias.com

Currently shipments are managed entirely by GLS with a delivery time that varies between 24/48H for the Peninsula and 48/72H for the Balearic Islands.

Shipments are managed entirely by our partners. Shipping management times vary depending on the time range where the order has been placed. The cut-off time that determines whether an order is shipped the same day or the next is 2:00 p.m. for business days.
Orders placed on Friday will be sent on Monday before 2:00 p.m. as long as this is not a holiday.

We currently work with GLS for Spain and Europe and Zeleris for Switzerland.

We do not ship directly to Ceuta, Melilla or the Canary Islands.
However, we have an official distributor for the Canary Islandswww.detoxifycanarias.com

Products can be returned for any reason as long as it is within the first 14 days from the date of receipt of the order.
No fine print.

Send us an email to customer@detoxify.eu with the order number and reason for the return and we will send you the GLS return label for your product.
From there you will only have to deposit it at a GLS Parcel Shop point.

If you are not satisfied with our products, you can return them free of charge within the first 14 days from the date of receipt of the order.

We manufacture products with the highest possible quality standard.
If you are not satisfied with our product, you can make a 100% free return within the first 14 days from the date of receipt of the order.

Send us an email to customer@detoxify.eu or a Whatsapp to +34 690707560 with the order number and the modification you wish to make. You will have until 2:00 p.m. of the current day if the order has been placed in the morning or 2:00 p.m. of the next day if you have placed the order in the afternoon.

Send us an email to customer@detoxify.eu or a Whatsapp to +34 690707560 telling us the order number and we will refund the amount as long as the order has not been shipped yet.

Write to us as soon as possible at Customer@detoxify.eu or on Whatsapp or the Integrated Chat on the website with the order number and reason for cancellation.

This order cannot be canceled and will have to be processed as a return.
Do not open or use the products and return them as you found them delivered.
Write to us as soon as possible at Customer@detoxify.eu or on Whatsapp or the Integrated Chat on the website with the order number and reason for return.

You have the right to withdraw from this contract within a period of fourteen calendar days without the need for justification.

The withdrawal period will expire fourteen calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods.

To exercise the right of withdrawal, you must notify us TheCoolCompany SL C/Cáceres 75, Las Rozas de Madrid, 28290, Madrid, Spain 690707560, customer@detoxify.eu of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail or email). You may use the model withdrawal form below, although its use is not mandatory. You also have the option of completing and electronically sending the model withdrawal form or any other unequivocal statement through our contact page on the website https://detoxify.eu/pages/contacto by choosing the Shipping option from the drop-down menu. and Orders. If you use this option, we will inform you without delay by email of receipt of said withdrawal.

To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.

Consequences of withdrawal:

In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method. ordinary that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund.

Withdrawal Form Model

(You must only complete and send this form if you wish to withdraw from the contract)

– To the attention of TheCoolCompany SL with Address at C/Cáceres 75, Las Rozas de Madrid, 28290, Madrid, Spain. Telephone +34 690707560, Email: customer@detoxify.eu :

– I hereby inform you that I withdraw from my contract of sale of the following good (*)

– Ordered on/received on (*)

– Name of the consumer and user or consumers and users

– Address of the consumer and user or consumers and users

– Signature of the consumer and user or of the consumers and users (only if this form is presented on paper)

- Date

We do not recommend consuming any products during pregnancy or breastfeeding since they have not been studied in this population.

Our products are Advanced Formulas based on natural ingredients, you should not have any problems during the process associated with them, however, immediately stop taking them and contact your doctor to tell you how to proceed in this regard.

In the vast majority of cases there will be no problem when consuming our products together with medications concomitant to chronic diseases, however always consult with your Doctor or Pharmacist.
If you have any questions you can contact us at medicalinfo@detoxify.eu or you can see the full ingredients in the ingredients box on each product page.